- What are your Services?
I offer the full service from Brand Strategy, Logo Design, Print Colleteral and the Implementation of Websites and Webshops. I also help with the UX Analysis and SEO Optimisation of existing Webpages.
- Which After-Sale-Service are you offering?
After publishing your project I offer 60min info calls each quartal to gather updates for you websites and to discuss the further development of your brand.
- How does the typical project process looks like?
After you booked your info call, I offer you 1 hour focus session to get to know each other, to discuss your requirements and goals. Afterwards you will receive a first proposal which will frame the services you need to realise your project. If you agree with it, we will define milestones and start the project.
- How is your communication processes for meetings and updates on work progress?
The official language of communication is English to ensure that everyone can participate. This simplifies the documentation and the standardization of work processes in the entire project. I have established a solid flow of information and a structure that ensures fast and smooth cooperation.
Communication initially takes place via email, phone and your access to the Asana project. I use Zoom for weekly meetings. Large projects get access to a Slack channel.
Before I start working on your project, you will receive detailed instructions and access authorization to my most important communication tools. I make sure you have everything you need to help plan, track progress, and attend recurring meetings. Our goal is to ensure transparent communication.
- What are the payment conditions?
New customers: Established companies with a trading history are either billed once a month if we work on an hourly basis. In the case of fixed-price projects, a 50% deposit is generally charged in advance.
High-risk customers: must pay 100% for all services in advance, e.g. B. New companies that have only recently been in business.
Existing customers: We issue an invoice once a month, usually on or around the 5th of the month.
- Can I get an offer with a quote?
I offer you a comprehensive and detailed analysis of your business (design audit) and help you choose the right service package for you, based on your business goals and budget.
Please understand that I cannot accept all inquiries as I absolutely want to make sure that I deliver high quality work and meet deadlines. If we see the potential for a collaboration, but don't have the capacity, I will offer you an alternative date for your project.
- Change request policy?
Changes are inevitable in any dynamic project such as a new development. Still, there have to be some rules to organize the timing and number of changes so I can keep my promises and deliver on time.
Before I start to work, you will receive an assessment of the effort and the deadline from me. If I already started to work, I will not be able to take redesign requests as part of the same service package.
If the new role matters to you, there are three options:
1- Include this as a replacement for another feature in the service package
2- Add it to the existing service package with additional working hours
3- Book this feature separately